FAQs

SHIPPING POLICY

We are currently shipping items out 1 - 5 days depending on the timing of your order. Due to time constraints, we will be collecting orders and going to the post office once to twice a week depending on volume. All items are sent via USPS.

A few very important things to note:

1) Please DOUBLE and TRIPLE check you have provided the correct address. Please make sure to include your UNIT # or APARTMENT # if you have one. The leading cause of items being returned/lost is due to an insufficient/wrong address.

2) Two Knotty Vets, LLC is not responsible for any delays once the packages has been handed off to the USPS but will make every effort to assist in resolving the delay.

RETURN POLICY

Due to the personal nature of items sold, we cannot accept returns. If you have a problem with your order, please reach out to us and we will try to make it right!

WHY DON’T MY ITEMS LOOK LIKE THE ONE LISTED?

Due to the handmade nature of all of the items presented, we cannot guarantee that all items will have the same appearance. However, they should be close in nature to the one you have ordered.

INGREDIENTS

We attempt to source all of our ingredients from reputable, cruelty free, clean, and ethical sources.

 

ALLERGY WARNING

We use a large variety of different ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. It is important that you are aware of ingredients/allergens that could affect you and know that it’s possible they may have been in contact with one of our products. If any products cause irritation, discontinue use immediately and consult a physician. Please contact us if you have more questions.

GENERAL PRODUCT WARNINGS AND CAUTIONS

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. All products are for external use only. Two Knotty Vets, LLC is not responsible for any injuries or accidents that result from the use/misuse of our products.